Who transforms the big IT consultancies?

Almost everybody are talking about digital transformation, digital first and user experience. Management consultants, Enterprise Architects, Business Analysts etcetera are in demand more than ever before. We have plenty of frameworks and methodologies to rely on and work with, and many are constantly being refined. The need for change is increasingly important and organizations are being forced to reinvent themselves at an increasing rate in order to stay ahead of competition or even to prevent themselves from dying.
 

Who do we turn to for advice and help on the journey?

Everyone agrees and adopts to new ideas and are talking about the importance of cultural change and working with lean or agile methods. For some time now people and their user experience – both within the organization and outside it – are getting more and more attention.

“The simple fact is that in a global company of 400,000+ employees mostly geared towards IT infrastructure projects, the acquisition of a silo of 100-odd designers is unlikely to have much impact. In terms of cultural impact it is so diluted that it practically qualifies as homeopathy.”

Rob Gillham, Head of Insight at Foolproof (from The Consultant-ization of UX)

I suggest the gut feeling and inherent trust in the major players of the arena are often misplaced. On each market there are a number of large IT consultancies whose reputation is bound to be shaken up by the fact that they do not exhibit any signs of actually taking their own medicine.
 

Use Consultants wisely

There is also the fact that most of the big IT consultancies once “helped” create many of the legacy problems that we are now left to deal with,  when trying to modernize the business capabilities. An excellent business model, until everyone realizes what is going on. For a more nuanced and in-depth analysis of the problem, please read Tom Graves “Big-consultancies and bridging the chasm” and “Big-consultancies and getting it right“.
 
There are of course many bright people at big IT consultancies that can do a lot of good for many organizations. So I am not saying stay clear of them, but I am saying be aware and start questioning your gut feeling – and make more informed decisions.

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  1. Pingback: The Consultant-ization of UX | UX Yarns

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